Which of the Following Statements Is FALSE Concerning Claim Messages

question 22

Multiple Choice

Which of the following statements is FALSE concerning claim messages?

• A)Most claims are from people who believe they have a legitimate complaint.
• B)The way an adjuster handles the complaint determines to a large extent the goodwill of the company.
• C)Complainers are less likely to continue to do business with a company than those who do not complain.
• D)Businesses that resolve claims effectively will retain most of the complainers as repeat customers.

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Definitions:

Consciousness Development

The process of expanding self-awareness, understanding, and mindfulness, often through practices such as meditation, reflection, and educational experiences.

Cultural Adaptation

The process of adjusting and adapting one's behavior and attitudes to fit into a different cultural context.

Ethnicity Sensitivity

The awareness and consideration of ethnic cultural differences, ensuring respect and effective communication in diverse social and professional settings.

Treatment Selection

The process of choosing the most appropriate therapeutic approach or intervention for a particular client or condition.