Komuro,a Customer Service Representative,often Delivers Messages to Clients in Which

question 42

Multiple Choice

Komuro,a customer service representative,often delivers messages to clients in which he must convey negative news.Which of the following techniques could Komuro use to soften the impact of the bad news?

• A)Passive voice and abstract nouns as the subjects of sentences.
• B)Passive voice and the placement of the negative message in an independent clause.
• C)Active voice and positive language.
• D)Active voice and placement of the negative message in a dependent clause.

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Definitions:

Lynched

An act of aggression where a group, acting without official legal sanction, executes an individual, frequently through lynching, based on accusations of wrongdoing, regardless of whether they have been formally tried.

Accused

An individual who has been charged with a crime or is alleged to have committed a wrongdoing.

Lynch Law

The practice of punishment, often by hanging, carried out by mob action without legal authority, frequently used to control or terrorize African Americans.

Deep South

A term referring to the southernmost region of the United States characterized by its historical dependence on agriculture, particularly cotton, and a history of racial segregation and significant African American population.