Effective Strategies for Structuring Bad-News Messages

question 44

Multiple Choice

Effective strategies for structuring bad-news messages

• A)follow the deductive sequence.
• B)vary dramatically from one company to another.
• C)can generally be applied to cultures around the world.
• D)are generally consistent among North American audiences.

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Definitions:

Conditioned Stimulus

A previously neutral stimulus that, after becoming associated with the unconditioned stimulus, eventually comes to trigger a conditioned response.

Reinforcer Stimulus

A stimulus that increases the likelihood of a behavior by providing a rewarding outcome.

Unconditioned Stimulus

A stimulus that naturally and automatically triggers a response without prior conditioning or learning.

Loud Noise

A sound that is strong and high in volume, which can potentially cause hearing loss or damage after prolonged exposure.