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Southwest Airlines has been very successful utilizing a differentiation strategy.
Learning
The process of acquiring new understanding, knowledge, behaviors, skills, values, or preferences, potentially leading to a permanent change in behavior.
Emotional Intelligence
The ability to recognize, understand, and manage our own emotions and to recognize, understand, and influence the emotions of others.
Manage Ourselves
The process of self-regulation and personal management in aspects such as behavior, emotions, and tasks.
Human Skills
Interpersonal and communication skills that enable individuals to work effectively with others and navigate social interactions.
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