The Critical Job Tasks Identified by the Critical Incident Approach

question 17

True/False

The critical job tasks identified by the critical incident approach to job analysis include those important behaviors and job responsibilities performed by the jobholder that lead to job success.

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Definitions:

Quick Response

The ability or action of rapidly reacting or replying to a situation or query, often considered crucial in emergency, service, or customer satisfaction contexts.

Crisis Management Program

A structured approach prepared by organizations to identify, assess, and address potential crises, minimizing impact and guiding recovery.

Anticipate

Anticipate means to foresee or predict the likely occurrence of something and prepare for it in advance, often used in strategic planning and decision-making processes.

Plan

A detailed proposal for doing or achieving something.