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Scenario 2.1 Use the Following to Answer the Questions

question 103

Multiple Choice

Scenario 2.1
Use the following to answer the questions.
Southwest Airlines has a history of being able to retain its employees due to the atmosphere and culture of the company.Employees have been known to dress up in costume on an airplane,engage in "games" with the passengers,and generally provide a fun atmosphere for traveling.While other airlines have low rates of customer satisfaction,Southwest tends to maintain a high rating with its customers.Recent gas price hikes have caused most airlines to charge for checked luggage and to fill every flight to its maximum,adding to the negative experience of airline travel.Southwest keeps its costs low through several methods,one being that they do not serve meals on flights,or provide pre-boarding passes.The typical flight is two hours or less and occurs between several selected cities rather than flying to practically anywhere in the country.Southwest is known for its low fares,its dependability,and its on-time flights.
-Refer to Scenario 2.1.The fact that Southwest Airlines has a history of being able to retain its employees is a(n) ____ in its SWOT analysis.This low turnover creates more knowledgeable and satisfied employees,a potential _______.

Definitions:

Learning Theory

A conceptual framework describing how information is absorbed, processed, and retained during the learning process.

Pronunciation

The way in which a word or language is spoken, including the articulation of sounds and stress patterns.

Neanderthals

An extinct species or subspecies of archaic humans who lived in Eurasia until about 40,000 years ago, known for their contribution to the genetic makeup of modern humans.

Mortality Rates

The measure of the number of deaths in a particular population, typically expressed per 1000 individuals or a similar unit, over a specific period of time.