There Are Five Elements That Affect Customers' Perceptions of Service

question 5

Multiple Choice

There are five elements that affect customers' perceptions of service quality. They are reliability, appearance of the tangibles, responsiveness, assurance, and

• A) credibility.
• B) experience within industry.
• C) responsibility.
• D) employee empathy.
• E) product knowledge.

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Definitions:

Stockholders' Equity

Stockholders' Equity is the residual interest in the assets of a corporation after deducting liabilities, essentially what is "owned" by the shareholders.

Investments By Stockholders

Money or other assets that shareholders put into a company to acquire ownership interests.

Stockholders' Equity

Represents the residual interest in the assets of a corporation after deducting liabilities.

Treasury Stock

Shares that were once outstanding in the stock market but were bought back by the issuing company.