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What are some of the criticisms of voucher programs? How would a voucher program be modified to address these concerns?
Captured
The act of gaining control or possession of something, often used in contexts such as capturing market share or data capture.
Self-Service
A technology platform that enables employees and managers to access and modify their data via a web browser from a desktop or centralized kiosk.
Service Delivery Model
The framework for how a business provides products or services to its customers, focusing on efficiency, quality, and customer satisfaction.
Specialized Knowledge
Expertise or skills in a specific area or field, often requiring extensive education or experience.
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