Service Activities Are Designed to ________

question 5

Multiple Choice

Service activities are designed to ________.

• A) inform potential customers about the products and services the firm has available
• B) ensure that the product satisfies the customer after the purchase
• C) move the product or service from the firm to the customers
• D) transform inputs into the products and services of the firm

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Definitions:

Organizations

Entities made up of multiple individuals working towards a common goal, structured in a way that aims to achieve coordinated actions.

Big Five Personality Factors

The Big Five Personality Factors are a model consisting of five broad dimensions used to describe human personality, including openness, conscientiousness, extraversion, agreeableness, and neuroticism (OCEAN).

Major Leadership Traits

Fundamental personal qualities, such as integrity and confidence, that are commonly seen in effective leaders.

Leadership Traits

The characteristics, attributes, and qualities that are commonly found in effective leaders, such as decisiveness, integrity, and charisma.