Total Quality Management (TQM)encompasses a Commitment from Employees at All

question 29

True/False

Total quality management (TQM)encompasses a commitment from employees at all levels to continually strive to make improvements and satisfy customers.

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Definitions:

Finished Goods

Products that have completed the manufacturing process but have not yet been sold or distributed to the end user.

Specialty Product

Item that a purchaser is willing to make a special effort to obtain.

Shopping Product

A type of product that consumers purchase after comparing quality, price, and style from several sellers, dedicating time and effort to ensure satisfaction.