Total Quality Management (TQM)requires the Use of a Separate Team

question 24

True/False

Total quality management (TQM)requires the use of a separate team of experts to inspect products or services for defects or errors after completion.

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Definitions:

Coercive Power

A form of power that is derived from the ability to punish or penalize others.

Informal Leaders

Individuals within an organization who influence others through personal forms of power and relationships rather than through formal authority positions.

Emotional Intelligence (EQ)

The ability to understand and manage one's own emotions, and to be empathetic and effective in handling interpersonal relationships.

Social Skills

The abilities that facilitate interaction and communication with others, allowing for effective participation in social settings.