The Line Managers at Harmony Corp

question 47

Multiple Choice

The line managers at Harmony Corp.believe that the introduction of the customer care hotline facility has been a huge mistake.They are overwhelmed by the number of complaints that come in each day,most of which are due to faulty usage and not faulty products.The top executives at Harmony believe that the hotline will prove its worth over time.What inference can be drawn from this scenario?

• A) The dissatisfaction is due to pull of past competencies.
• B) The dissatisfaction is due to nonimmediate results.
• C) The dissatisfaction is due to lack of capabilities.
• D) The dissatisfaction is due to lack of information.

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Definitions:

Minimizing Losses

Strategies or actions taken to reduce the amount of money or resources wasted or not gained in a business operation or investment.

Output

The amount of goods or services produced by a business, industry, or economy.

Price

The financial sum expected, necessary, or handed over in exchange for something.

Peak Efficiency

The highest level of operational productivity or effectiveness where resources are utilized in the most optimal way.