Diversity, Effectively Managed, Can Help an Organization Better Understand and Serve

question 8

Short Answer

Diversity, effectively managed, can help an organization better understand and serve all its customers, attract more customers, and become better problem solvers. These positive effects of diversity help organizations build __________________________.

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Definitions:

Cognitive Appraisal

The process of interpreting and evaluating what emotions a person experiences in a particular situation.

Core Self-Evaluations

A personality trait reflecting a fundamental appraisal of one’s own worthiness, competence, and capability in various situations.

Proactive Personality

describes individuals who are naturally inclined to take initiative and effect change in their environments rather than simply reacting to circumstances.

Social Cognitive Theory

A theory of learning and social behavior which proposes that new behaviors can be acquired by observing and imitating others.