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Managers should not be sensitive to information that travels through informal channels.
Mark-up
The extra sum included in the goods' selling price to cover both overhead expenses and profit.
Selling Price
The amount of money for which a product or service is sold to a customer.
Cost
The amount of money required to purchase something or the expenditure incurred on the production of a good or service.
New Balance
The amount remaining in an account after all debits and credits have been accounted for during a specified period.
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