An Associate Who Relies on _______ Gathered Directly by the Five

question 69

Multiple Choice

An associate who relies on _______ gathered directly by the five senses is said to use a sensing style.

• A) intuitions
• B) facts
• C) emotions
• D) perceptions
• E) cognitions

Understand the importance and applications of ethical and environmentally friendly product designs.

Comprehend customer service standards and how to meet or exceed them.

Grasp the principles of service design and customer interaction in service settings.

Learn about techniques for product value assessment and prioritization.

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Definitions:

Barriers to Adoption

Factors or obstacles that prevent potential customers from adopting a new product, service, or technology.

Risk

The potential for losing something of value, which can be financial, physical, emotional, or otherwise, often assessed in terms of likelihood and impact.

Value Barrier

An obstacle that prevents a customer from recognizing or accepting the value in a product or service.

Usage Barrier

Obstacles that prevent or discourage customers from using a product or service, which can include lack of awareness, accessibility issues, or complexity.