The CEO and Senior Managers Recognize That the Organization Is

question 29

Multiple Choice

The CEO and senior managers recognize that the organization is in danger of losing its competitive advantage and that change is necessary. They should begin the process by:

• A) checking with subordinates to determine whether change is feasible.
• B) removing individuals who are likely to cause disruption to the change process.
• C) providing a meaningful reason for associates and managers to attempt change.
• D) training managers in new processes and procedures that will be required as part of the change.
• E) identifying key managers and associates who must be convinced of the need for change.

Explain the difference between intrinsic and extrinsic rewards and how they affect employee satisfaction and motivation.

Comprehend the motivation process and steps involved in goal-directed behavior.

Understand the role of needs, motivation, and rewards in defining employee performance and organizational culture.

Recognize the historical origins and the development of human relations and motivation studies within business organizations.

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Definitions:

Suggesting Alternatives

The process of proposing different options or strategies to address a problem or enhance a plan.

Recommendation Report

A report that evaluates two or more possible alternatives and recommends one of them. Doing nothing is always one alternative.

Decision Criteria

The standards or benchmarks used to guide the decision-making process.

Documentation

Written or electronic materials that provide official information or evidence, or that detail procedures or guidelines.