A Middle Manager Strongly Opposes a Proposed Change That Would

question 71

Multiple Choice

A middle manager strongly opposes a proposed change that would involve transferring two of her best employees to a new division. She believes that the change will cause lowered performance in her department, and that her status in the organization will drop. The manager's resistance to the change is based on:

• A) lack of understanding.
• B) different assessment.
• C) self-interest.
• D) low tolerance for change.
• E) none of the above.

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Definitions:

Formality

The strict adherence to rules, conventions, or ceremony, often in official, professional, or ceremonial contexts.

Conversational Style

A manner of communication that is natural, informal, and resembles everyday spoken language.

You-viewpoint

A communication approach focusing on the audience's perspective and interests.

You-attitude

A communication approach focusing on the audience's needs and perspectives, emphasizing "you" rather than "I" or "we."