Who Discovered Classical Conditioning?​

question 31

Multiple Choice

Who discovered classical conditioning?​

• A)Ivan Pavlov
• B)​B. F. Skinner
• C)Edward Thorndike​
• D)Jean Piaget​

Understand the importance of tone in delivering bad news to customers.

Recognize the personal impact trap and how to avoid it in customer service interactions.

Comprehend the role of good communication in securing repeat business.

Grasp the significance of repeat customers in a company's business strategy.

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Definitions:

Concentrated Benefits

Advantages that are significantly focused on a small group rather than being distributed widely across many individuals.

Diffuse Costs

Costs that are spread out over many consumers or taxpayers, making them hard to identify and attribute to any single action.

Median-Voter Model

A theory suggesting that the outcome of majority voting processes will reflect the preferences of the median voter.

Cost-Benefit Analysis

A systematic approach to estimate the strengths and weaknesses of alternatives, assessing the value of costs and benefits to support decision-making.