The Better Business Bureau Is an Example of Which Channel

question 144

Multiple Choice

The Better Business Bureau is an example of which channel of complaint?

• A)Local business
• B)Self-regulatory organizations
• C)Consumer-action agencies
• D)Small claims court

---

Definitions:

Double-Loop Learning

A learning concept where organizations question and modify their underlying beliefs and assumptions, in addition to their usual practices, for more profound organizational change.

Single-Loop Learning

A teaching method where learners focus on solving specific problems without questioning underlying assumptions or modifying overall objectives.

Current Assumptions

Current assumptions are the premises or conditions that are believed to be true at the present moment and are used as a basis for planning or decision-making.

Freezing Stage

A phase in the change management process where old behaviors are stopped or stabilized to prepare for new changes.