Which of the Following Is Not a Reason for Customer

question 31

Multiple Choice

Which of the following is not a reason for customer survey bias in quality measures?

• A)Different customers may use different measurement criteria
• B)Customers may have an incentive to inflate ratings to influence the average score
• C)Customers often lie in consumer surveys
• D)Customers are reluctant to leave negative feedback
• E)Consumer feedback is unverifiable.

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Definitions:

Emotions

Intense feelings that are responses to internal or external events, affecting both psychological and physiological states.

Underlying Circuit

The fundamental electrical or neurobiological pathways that support specific functions or behaviors.

Two-factor Theory

A psychological theory positing that emotional experiences arise from a combination of a state of physiological arousal and a cognitive label identifying the reason for the arousal.

James-Lange Theory

A theory of emotion proposing that emotions result from our interpretations of our bodily reactions to stimuli.