Recent Research Up to the Crisis Proceeded Mainly on Three

question 49

Essay

Recent research up to the crisis proceeded mainly on three fronts.Discuss each of them.

Recognize the necessity of adhering to professionalism and ethics in customer service.

Explain the concept that customers buy feelings and solutions, according to experts like Michael LeBoeuf.

Know the effective strategies for delivering bad news, handling difficult customers, and rewarding those who complain.

Identify and explain the self-esteem trap and its impact on customer service.

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Definitions:

Cognitive Equilibrium

A state of mental balance where a person's existing knowledge, beliefs, and thoughts are consistent with their experiences and information from the environment.

Piaget

A Swiss psychologist known for his pioneering work in child development, emphasizing stages of cognitive growth such as sensorimotor and operational phases.

Intellectual Advancement

The process of gaining new knowledge, skills, and understanding, leading to increased intellectual capacity and achievements.

Cross-Sectional Study

An observational study method that examines information from a given population or a representative sample at a distinct moment in time.