The Three Principal Routes to High Product Differentiation Are Superior

question 5

True/False

The three principal routes to high product differentiation are superior innovation, excellent quality, and responsiveness to customer needs.

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Definitions:

Formal Channels

Official pathways of communication within an organization that are recognized and sanctioned by it.

Authoritative

Being final or conclusive; a position of power where the holder is able to enforce rules or directives.

Policies

Formal guidelines or rules that govern actions and decision-making within an organization.

Grapevines

Informal channels of communication within an organization, often based on rumor or gossip, which can spread information quickly but sometimes inaccurately.