When Dell Opened a Service Call Center in India to Take

question 3

Multiple Choice

When Dell opened a service call center in India to take advantage of an educated, English-speaking workforce and lower its costs, it was realizing which of the following benefits of global expansion?

• A) Economies of scale
• B) Leveraging organizational skills
• C) Leveraging competencies
• D) Location economies
• E) None of these

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Definitions:

Delivery Cost

Pertains to the expenses incurred in transporting goods from one location to another, including shipping fees, fuel charges, and labor.

Faster Response

The ability to react and adapt quickly to changes in the market or customer demand, often enhancing customer satisfaction and competitive edge.

Product Characteristics

The attributes or features of a product that define its nature, functionality, and usability for the end user.

Network Requirements

Specifications and criteria that need to be met for the infrastructure and operations of a network, such as a telecommunications or logistics network, to function effectively.