When Dell Opened a Service Call Center in India to Take

question 3

Multiple Choice

When Dell opened a service call center in India to take advantage of an educated, English-speaking workforce and lower its costs, it was realizing which of the following benefits of global expansion?

• A) Economies of scale
• B) Leveraging organizational skills
• C) Leveraging competencies
• D) Location economies
• E) None of these

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Definitions:

Decubitus

A term often used to describe a body position lying down or a pressure sore.

Chloride Concentration

The amount of chloride ions present in a given volume of a solution, essential for maintaining proper fluid balance and blood volume.

Acne Scars

Markings or indentations on the skin resulting from the healing of acne.

Nevi

Pigmented skin lesions, also known as moles, which are usually benign but can sometimes develop into melanoma, a type of skin cancer.