Juanita Recently Purchased a FDX Computer

question 20

Multiple Choice

Juanita recently purchased a FDX Computer. She needs assistance setting it up and contacts the firm's customer service center, which is located in Bangalore, India. FDX Computer most likely engages in which of the following?

• A) business process outsourcing
• B) foreign direct investment
• C) brownfield strategies
• D) B-O-T projects

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Definitions:

Resistance To Change

The opposition or pushback by individuals or groups within an organization towards proposed changes due to fear, uncertainty, or perceived threats to status or job security.

Politics

The activities, actions, and policies used to gain and hold power in a government or to influence decision-making in an organizational or societal context.

Resisting Change

The act of opposing or struggling against modifications or transformations within an organizational setting or in personal habits.

External Change Agents

Professionals from outside an organization who are brought in to facilitate change and offer unbiased perspectives on challenges.