The ________ Is Used When a Firm Serves Different Customers

question 27

Multiple Choice

The ________ is used when a firm serves different customers or customer groups, each with specific needs calling for special expertise or attention.

• A) global area design
• B) global functional design
• C) global matrix design
• D) global customer design

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Definitions:

California Q-Set

A set of 100 descriptive items (e.g., “is critical, skeptical, not easily impressed”) that comprehensively covers the personality domain.

NEO Personality Inventory

A psychological assessment tool that measures the Big Five personality traits: neuroticism, extraversion, openness, agreeableness, and conscientiousness.

Personality Assessment

The assessment and analysis of psychological characteristics, actions, and outlooks to comprehend a person's character.

Inner Reality

The subjective experience or personal world of an individual, including thoughts, feelings, and perceptions that are not immediately observable by others.