Jessica Was Recently Praised by Her Supervisor for Displaying Superior

question 93

Multiple Choice

Jessica was recently praised by her supervisor for displaying superior customer service during an encounter with a problem customer. This is an example of organizational:

• A) information processing.
• B) efficiency.
• C) effectiveness.
• D) structure.
• E) goal setting.

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Definitions:

Mere Contact

relates to the phenomenon where increased exposure to something or someone leads to a more positive evaluation of that object or person.

Prejudices

Preconceived opinions or judgments about people or situations that are not based on reason or actual experience.

Within Group Friendships

Relationships characterized by personal bonds and affinities that develop among members within the same group or team.

Probing Teams

Teams that are designated or tasked to investigate, analyze, and find solutions to complex issues or unknown problems within an organization.