According to a Recent Survey Conducted by Bain & Company

question 32

Multiple Choice

According to a recent survey conducted by Bain & Company, which management tool or technique is the most popular among managers and executives in North American firms?

• A) Customer relationship management
• B) Outsourcing
• C) Total quality management
• D) Employee engagement surveys
• E) Benchmarking

---

Definitions:

Principal

The original sum of money borrowed in a loan, or the amount of the investment, excluding any interest or profit.

Torts

A body of law focusing on civil wrongs that cause harm or loss, leading to legal liability and a requirement to pay damages.

Agent

A person or entity authorized to act on behalf of another, usually in a business or legal capacity, to create a legal relationship with a third party.

Agency Relationship

A legal arrangement where one party, the agent, is authorized to act on behalf of another party, the principal, in business transactions.