A Consultant Who Recommends the Effectiveness of Sensitivity Training to Every

question 42

Multiple Choice

A consultant who recommends the effectiveness of sensitivity training to every organization he serves is violating the basics of:

• A) systems thinking.
• B) organization development.
• C) contingency view.
• D) scientific management.
• E) the acceptance theory of authority.

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Definitions:

Emotional Display Rules

Are societal or cultural norms that dictate how, when, and where it is appropriate to express emotions, influencing individual emotional responses in social situations.

Norms

Shared standards, expectations, or rules that guide and constrain behavior within a group, organization, or society.

Emotional Labor

The process of managing and regulating one's emotions to meet the emotional requirements of a job, often involving displaying certain emotions to clients or customers.

Variety of Emotions

The wide range of feelings that humans experience, such as happiness, sadness, anger, fear, and love.