Which of the Following Is the First Step in the Managerial

question 74

Multiple Choice

Which of the following is the first step in the managerial decision-making process?

• A) Evaluation and feedback
• B) Development of alternatives
• C) Recognition of decision requirement
• D) Diagnosis and analysis of causes
• E) Selection of desired alternative

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Definitions:

Telemarketing

A method of prospecting in which salespeople telephone potential customers.

Service Quality

The assessment of how well a delivered service matches customer expectations.

Windshield Wiper

A device used on vehicles to remove rain, snow, ice, and debris from the front windshield, thereby improving visibility.

Role Playing

A good technique for practicing the sales presentation prior to meeting with a customer; the salesperson acts out a simulated buying situation while a colleague or manager acts as the buyer.