Service Technology Is Characterized by __________ and __________

question 13

Multiple Choice

Service technology is characterized by __________ and __________.

• A) intangible outputs; direct contact between employees and customers
• B) top-down communication; direct contact between employees and customers
• C) tangible outputs; centralization
• D) intangible outputs; a vertical hierarchy
• E) formal lines of authority; nonperishable outputs

---

Definitions:

Data Communications

The process of using computing and communication technologies to transfer data from one place to another.

Network Connection Topology

The specific physical or logical arrangement of the elements (like nodes, links, etc.) of a network.

Transmission Medium

A material or substance that can propagate energy or signals from one location to another. In telecommunications, it refers to the physical path between the transmitter and receiver, like fiber optics, wireless, and copper cables.

Data Communications

The process of transmitting digital information between two or more computers or devices.