Recently, a High-Level Manager at Trophy Trinkets Noted a Rise

question 147

Multiple Choice

Recently, a high-level manager at Trophy Trinkets noted a rise in customer satisfaction complaints. This rise is inconsistent with Trophy's goals in this area. This manager has identified a(n) :

• A) need for change.
• B) critical incident.
• C) behavioral occurrence.
• D) environmental opportunity.
• E) SWOT analysis.

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Definitions:

Competing Values Framework

A procedure that provides a way to identify, measure, and change organizational culture.

Clan Culture

Clan Culture is an organizational culture characterized by a familial approach, prioritizing collaboration, support, and a strong sense of loyalty among its members.

Mentors

Experienced individuals who offer guidance, advice, and support to less experienced persons, often in a professional context.

Coaches

Professionals who provide guidance and training to improve an individual's skills, performance, or personal development.