The Introduction of Efficiency-Boosting Winglets on Aircraft at Southwest Airlines

question 29

Multiple Choice

The introduction of efficiency-boosting winglets on aircraft at Southwest Airlines, and the adoption of automatic mail-sorting machines by the U.S. Postal Service are examples of:

• A) reverse innovation.
• B) process change.
• C) technology change.
• D) product change.
• E) disruptive innovation.

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Definitions:

Start-up Costs

The initial expenses required to start a new business, including costs for legal fees, equipment, inventory, and marketing.

Skill Levels

The degrees of proficiency or competence in performing tasks or jobs, often categorized by beginner, intermediate, and advanced levels.

Skill-based Pay

Skill-based pay is a compensation system where employees are paid based on the number, variety, or complexity of skills and qualifications they possess, rather than solely on their job position or title.

Additional Pay

Compensation above an employee's regular pay scale, which could include bonuses, overtime, or allowances.