Recently, a High-Level Manager at Trophy Trinkets Noted a Rise

question 147

Multiple Choice

Recently, a high-level manager at Trophy Trinkets noted a rise in customer satisfaction complaints. This rise is inconsistent with Trophy's goals in this area. This manager has identified a(n) :

• A) need for change.
• B) critical incident.
• C) behavioral occurrence.
• D) environmental opportunity.
• E) SWOT analysis.