Communication and Education Should Be Used to Implement Change When

question 84

Multiple Choice

Communication and education should be used to implement change when:

• A) initiators clearly have power.
• B) the group has power over implementation.
• C) change is technical.
• D) users need to feel involved.
• E) the group will lose out in the change.

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Definitions:

Actual Activity

The real measure of the volume of production or operation activities undertaken by a company within a specified period.

Estimated Overhead Cost

Estimated overhead cost refers to a projection or forecast of the total indirect expenses that will be incurred during a specified period in the production process.

Internal Failure Cost

Costs incurred due to defects that are identified before the products are shipped to customers, including scrap and rework costs.

Quality Training

Educational programs and initiatives focused on improving the quality of products, services, and processes within an organization, often aimed at enhancing customer satisfaction.