__________ Refers to a Change in the Attitudes and Behaviors

question 51

Short Answer

__________ refers to a change in the attitudes and behaviors of a few employees in the organization.

Differentiate between implied and express warranties and their implications on sales contracts.

Identify the role and requirements of the UCC in governing sales contracts and warranties.

Analyze the statutory limitations for bringing a lawsuit under a breach of contract governed by the UCC.

Evaluate the conditions under which a warranty claim can be made or waived.

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Definitions:

Routine Problem Solving

A consumer decision-making process used for purchasing frequently bought, low-cost items that requires minimal search and decision effort.

Stimulus Discrimination

The ability of an individual to differentiate between similar stimuli and respond to them differently.

Selective Retention

The psychological process by which individuals remember information that is consistent with their beliefs and attitudes while forgetting or ignoring contradictory information.

Routine Problem Solving

The use of simple, habitual decision-making strategies in buying situations that are familiar and not considered to be of high importance.