In the Process of Implementing the Balanced Scorecard Approach at His

question 121

Multiple Choice

In the process of implementing the balanced scorecard approach at his company, operations manager Seth Howard wonders whether internal activities and processes add value for customers and shareholders. This involves which component of the balanced scorecard?

• A) Customers
• B) Learning and growth
• C) Financials
• D) External business processes
• E) Internal business processes

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Definitions:

Big Five

A model describing five major dimensions of human personality: openness, conscientiousness, extraversion, agreeableness, and neuroticism.

Openness To Experience

The degree to which one is curious, receptive to new ideas, and imaginative.

Curiosity

A strong desire to learn or know something, often characterized by an inquisitive and explorative behavior.

Open Person

Refers to an individual who is receptive to new ideas, experiences, and typically characterized by transparency and approachability.