Which Total Quality Management Technique Is Based on a Five-Step

question 38

Multiple Choice

Which total quality management technique is based on a five-step methodology referred to as DMAIC (Define, Measure, Analyze, Improve, and Control) , which provides a structured way for organizations to approach and solve problems?

• A) Quality circles
• B) Six Sigma
• C) Benchmarking
• D) Balanced scorecard
• E) Continuous improvement

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Definitions:

Credit Card

A payment card issued to users as a method of payment allowing the cardholder to pay for goods and services based on the holder's promise to pay for them.

Inventory Turnover

A ratio showing how many times a company's inventory is sold and replaced over a specified period, indicating the efficiency of inventory management.

Accounts Receivable Turnover

A financial ratio indicating how quickly a company collects on outstanding accounts receivable, calculated by dividing total net sales by the average accounts receivable during a period.

Cash Cycle

The amount of time it takes for a company to convert its investments in inventory back into cash through sales.