Approaches to Quality and Financial Control Must Change with the Times

question 8

Essay

Approaches to quality and financial control must change with the times. In a short essay, evaluate the effect that the changing global economy and increased awareness of corporate accountability are having on organizational management and processes.

Grasp the concepts of customer satisfaction and relationship management post-sale.

Understand the key phases of the sales process and the role of the sales presentation.

Recognize the significance of CRM technology in aiding the prospecting process.

Identify strategies to overcome call reluctance and the importance of time management in sales.

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Definitions:

Social Cognitive Theory

A theory of learning and social behavior which proposes that new behaviors can be acquired by observing and imitating others.

Model

A representation, often simplified, of a system or phenomenon, used for analysis, interpretation, or to guide decisions.

Self-efficacy

Refers to an individual's belief in their capacity to execute behaviors necessary to produce specific performance attainments.

Task-specific

This term refers to skills, abilities, or strategies that are particularly relevant to, and used for, accomplishing a specific task.