The Balanced Scorecard Is an Effective Tool for Managing and Improving

question 57

Multiple Choice

The balanced scorecard is an effective tool for managing and improving performance, but only if it is:

• A) used by managers who recognize that relying exclusively on financial measures benefits the organization in the long run.
• B) implemented using a performance measurement orientation.
• C) used exclusively by the top levels of the organization.
• D) clearly linked to a well-defined organizational strategy and goals.
• E) used in organizations that adopt a hierarchical control process.

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Definitions:

Operant Conditioning

A learning process in which the probability of a behavior is changed by its consequences, such as rewards or punishments.

Stimulus Generalization

The process by which a conditioned response is made in response to stimuli that are similar to the conditioned stimulus but not identical.

Classically Conditioned

The process by which a neutral stimulus becomes associated with a meaningful stimulus and acquires the capacity to elicit a similar response.

Rectangle

A quadrilateral with four right angles and opposite sides that are parallel and of equal length.