Contingency Factors That Can Influence the Success of a Total

question 5

Multiple Choice

Contingency factors that can influence the success of a total quality management (TQM) program in a positive way include all of the following except:

• A) tasks make great skill demands on employees.
• B) TQM serves to enrich jobs and motivate employees.
• C) problem-solving skills are improved for all employees.
• D) participation and teamwork are used to tackle significant problems.
• E) managers wait for big, dramatic innovations.

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Definitions:

Commission

A fee or percentage of a transaction paid to an agent for facilitating or conducting a sale or service.

Misapplication

The improper or dishonest use of funds, resources, or assets for purposes other than those intended.

Trust Funds

A financial arrangement where assets are held and managed by one party for the benefit of another.

Personal Assets

Assets owned by an individual, including but not limited to, real estate, bank accounts, investments, and personal property.