Luci Has Worked as a Customer Service Representative for Two

question 75

Multiple Choice

Luci has worked as a customer service representative for two years. She believes that this job has improved her ability to cope with a variety of stressful situations and is confident in her ability to do so. Luci is exhibiting which of the following personality traits?

• A) Self-efficacy
• B) Type A
• C) Type B
• D) Low self-esteem

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Definitions:

Indirect Order

A communication method where the main point or essential information is placed later in the message, often used in sensitive situations to prepare the reader before receiving bad news or complex information.

Information Needed

This term implies the specific details or data required to fulfill a request or to solve a problem.

Executive Summary

A concise overview of a document or report's key points, designed to provide readers with a quick and easy understanding of its main content.

Letter of Transmittal

A formal document accompanying a report or proposal that provides an overview and specifies the document's purpose.