It May Be Correctly Claimed That Insurers Usually Do Not

question 40

Multiple Choice

It may be correctly claimed that insurers usually do not pay for losses because:

• A) it is the insured's money that is used to pay the claims
• B) most insurers do not pay claims until the insured sues them
• C) almost all claims are caused by fraud
• D) insurers estimate claims actuarially in advance in order to avoid payments

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Definitions:

Empowerment Gap

The disparity between acquiring digital tools or platforms and having the genuine ability or empowerment to use them effectively.

Empathy

Empathy is the ability to understand and share the feelings of another, creating a sense of shared experience or emotion.

Service Characteristic

Features that distinguish services from goods, including intangibility, inseparability, variability, and perishability.

Responsiveness

The speed and quality of a response to customer inquiries, complaints, or needs, reflecting a company's customer service level.