Some Common Ways in Which Telemarketing Is Used by Businesses

question 3

Multiple Choice

Some common ways in which telemarketing is used by businesses includes all of the following except:

• A) customer service - "800" numbers.
• B) prospecting and lead qualification.
• C) sales support - selling of services to compliment product purchases.
• D) sales training - answering salespeople's questions about specific products.

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Definitions:

Total Variable Cost

The sum of all costs that vary directly with the level of production or output, including costs for materials, labor, and energy.

Marginal Cost

The extra financial burden of producing an additional unit of a product or service.

Average Variable Cost

The cost per unit of output that varies with the level of production, excluding any fixed costs.

Learning-by-Doing

The process through which skill and efficiency are improved over time as a result of practice and experience.