A Good Way to Keep Your Sales Force Straight Is

question 7

True/False

A good way to keep your sales force straight is to develop and circulate a sales ethics policy.

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Definitions:

Hindsight Bias

The tendency to believe, after an event has occurred, that one would have predicted or expected the outcome, often referred to as the "I-knew-it-all-along" effect.

Scapegoat Theory

A social psychology concept suggesting that individuals or groups often blame someone else for their own problems, leading to feelings of prejudice against that person or group.

Just-World Phenomenon

The cognitive bias to believe that the world is fair and people get what they deserve.

Availability Heuristic

A mental shortcut that relies on immediate examples that come to a person’s mind when evaluating a specific topic or decision.