The Phenomenon in Which a Portion of Current Sales Is

question 32

Multiple Choice

The phenomenon in which a portion of current sales is a function of customer relationships established through prior selling efforts is known as:

• A) sales carryover.
• B) customer relationship management.
• C) sales workload analysis.
• D) current customer development.
• E) functional customer relationships.

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Definitions:

Free Association

A psychoanalytic therapy technique in which a patient says whatever comes to mind to uncover unconscious thoughts and feelings.

Unconscious Conflicts

Internal struggles that occur outside of conscious awareness, often stemming from repressed thoughts and desires, as per Freudian theory.

Clinical Social Workers

Professionals who provide therapy, counseling, and support services to individuals and families dealing with mental health or social adjustment issues.

Master's Degree

An advanced academic degree granted by universities, typically requiring one to two years of study beyond a bachelor's degree.