Frederick W

question 43

Multiple Choice

Frederick W. Taylor's concept of _____ greatly influenced the nature of quality in manufacturing organizations.

• A) scientific management
• B) the Hawthorne effect
• C) Theory X
• D) the observer-expectancy effect

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Definitions:

Personnel Turnover

The rate at which employees leave an organization and are replaced by new hires.

Management Skills

The abilities and competencies that enable an individual to manage, direct, and guide others in a business or organizational context to achieve set goals.

Job Involvement

The level of psychological identification or commitment a person has toward their job and its importance in their life.

Cognitive Dissonance

A psychological phenomenon where an individual experiences discomfort due to holding conflicting beliefs, ideas, or values at the same time.