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_____ Is an Important Dimension Associated with Service Quality

question 12

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_____ is an important dimension associated with service quality.


Definitions:

Decision Rights

Guidelines or policies that determine who in an organization has the authority to make certain decisions.

Relevant Information

Data or facts that are pertinent to a decision-making process or that affect the outcome of a situation.

Incentive Compensation

A type of reward given to employees for meeting certain performance goals or objectives.

Performance Measures

Metrics or indicators used to assess, track, and communicate the efficiency, effectiveness, and productivity of an individual, organization, or system.

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