In the Context of Noriaki Kano's Classification of Customer Needs

question 76

Multiple Choice

In the context of Noriaki Kano's classification of customer needs, _____ refer to those needs that are expected in a product or service.

• A) satisfiers
• B) delighters
• C) dissatisfiers
• D) exciters

---

Definitions:

Repeated Violence

Ongoing acts of aggression or abuse, frequently occurring within close relationships.

Serious Physical Injuries

Significant harm or damage to the body that often requires medical attention or intervention.

Intimate Partner Violence

Acts of physical, sexual, or emotional abuse by a current or former partner or spouse.

Familicide

is a type of crime wherein a family member kills multiple other members of their family, often including the nuclear family of parents and children.