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What are the points organizations have to look into beyond product orientation to ensure service quality?
Generation Y
Also known as Millennials, the demographic cohort following Generation X, typically considered to be born between the early 1980s and the mid-1990s to early 2000s.
Millennials
A generational cohort following Generation X, typically defined as people born from the early 1980s to the mid-1990s to early 2000s.
Cultural Missteps
Errors or inappropriate actions taken in a cultural context that can lead to misunderstandings, offense, or failure in communication.
Tight Culture
Refers to societies or organizations that have strong social norms and a low tolerance for deviant behavior.
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